Lead to Account Matching: Seamlessly Connect Leads to Accounts in Salesforce
Lead to Account Matching is the process of connecting leads with their corresponding accounts in your Salesforce database.
Discover the application potential of Q-assign and Email-to-anything and how they revolutionize task management and email integration.
Explore success stories and discover the transformative impact of Q-assign and Email-to-anything as they empower businesses to streamline operations andenhance productivity.
Lead to Account Matching is the process of connecting leads with their corresponding accounts in your Salesforce database.
Efficiency is doing things right; effectiveness is doing the right things.
Peter Drucker,
‘Father of management thinking’
As a Service Leader, success means delivering excellent support while keeping costs down. Every request is an opportunity to build trust and boost customer satisfaction.
Your team needs to respond quickly, with the right information, while cutting manual tasks and admin costs.
The key? Automation and smart workflows that help your team do more with less, improving both customer satisfaction and efficiency.
That’s where we come in.
Reduce admin and save time with automated and AI-powered actions that filter out irrelevant inquiries, enrich case data instantly, and prioritize high-value or urgent issues for immediate handling.
Integrate Outlook, Gmail or any email client for automatic Case creation, update, enrichment and prioritization, to automate and upgrade your service workflow.
Take Omni-Channel routing to the next level with enhanced Contact and Call Centre routing, including CTI integration with Amazon Connect, Service Cloud Voice and more.
Our suite of solutions work seamlessly together to deliver a best-in-class Service delivery operation that scales with you. You also benefit from our complimentary 5 Star implementation and support.
The #1 AppExchange app for complex, high volume Case routing and management.
Customer Service teams can realize a significant improvement in operational efficiency. By dynamically assigning cases to the first available agent, the app minimizes wait times, thereby contributing to a more responsive and satisfying customer experience.
How AI can empower customer service teams to handle high volumes of email inquiries with greater speed and accuracy.
By harnessing the capabilities of Q-assign for Service, customer service departments can significantly uplift their service standards. Skills-based case routing not only streamlines workflows but also ensures customers benefit from the highest level of expertise available, fostering loyalty and trust.
Implementing AI-powered sentiment analysis via Q-assign’s Plug-in Actions equips the Customer Support Team with critical insights, enabling them to react swiftly and effectively to varying customer sentiments.
See how Email-to-case: Ultimate Edition enables Service teams to enhance productivity and to optimize resource allocation, improve conversion rates, and positively impact customer satisfaction.
Adopting Q-assign empowers Salesforce Service Teams by enhancing productivity, optimizing resource allocation, improving customer satisfaction, and stimulating revenue growth.
By automatically escalating the most critical cases, customer service teams can offer prompt and specialized attention where it is most needed, thereby elevating the customer experience and maintaining a competitive edge in service excellence.
Want to see our solutions in action?
Take any (or all) of our Apps out for a spin