Send or auto-forward sales inquiries to Salesforce (by email or web form) and automatically create Leads or Opportunities in the Lead or Opportunity object. Then auto-assign to the best available sales rep or sales team according to their level of product knowledge, experience, predicted load, territory, time zone or other configurable criteria.
Send or auto-forward customer requests to the Cases object in Salesforce. If the contact already exists, E2A logs the request as a new case against that contact/account. If it doesn’t exist, E2A creates a new contact & case. Then auto-assign the Case to the best available agent based on availability, skill, experience, language or other configurable criteria.
Automatically create tickets from emails for any helpdesk scenario, such as an IT helpdesk. Auto-forward or CC emails to any object in Salesforce, including custom objects. Use Email-to-anything to create the tickets, then use Q-assign and intelligent assignment rules to route the ticket automatically to the best available person.
Receive email enquiries directly to Salesforce. Automatically create Leads, Cases, Opportunities or any type of record, object or ticket.
Emails can be matched to an existing Salesforce record. Populate empty fields, or update fields with fresh data.
Advanced email client can send emails from within any Salesforce record/object, including Leads, Cases or any custom object.
Unique thread ID ensures inbound & outbound emails relating to a specific record are stored as conversations against that record.
Import records from any email client including Office 365, Outlook, Exchange, Gmail, Apple Mail, webmail or any mobile email app.
Save and retrieve draft emails within SFDC. Share draft emails with other users. Get draft email’s reviewed by someone else. All within SFDC.
We have been using Email-to-Anything for a few years to attach email information to custom objects. It is easy to configure and works very well. But what sets this App apart is the excellent support.
E2A Review on the Salesforce AppExchange
Once in a while you come across a solution that meets your exact needs, and does not cost a fortune. Q-assign is one of those few. We were able to see immediate ROI after the first day of using this.
QA Review on the Salesforce AppExchange
Enable load-scoring to ensure Leads & Cases are assigned to those sales reps or agents who get the highest or lowest load score from a set of configurable rules.
Use round-robin assignment to allocate Leads & Cases (or any kind of “ticket” relating to any object) to agents or sales reps according to a strict rotational rules.
For call-centres, allocate leads and cases in real-time while agents are on the phone.
Control how many assignments per user per day, week or month and cap the number of active assignments per individual user or team.
Push Leads, Cases or any type of Salesforce “ticket” out to users automatically, or allow them to pull, or implement a mix of push and pull.