The price indicated below is the price for licensing either Email-to-anything or Q-assign. If you interested in licensing both e2a and Q-assign, please contact us for a bespoke quote.
FREQUENTLY ASKED QUESTIONS
- Q. Are volume discounts available?
A. Yes. Please contact us to discuss your use case and licensing requirements and we will be pleased to arrange a quote.
- Q. Are discounts available for non-profit organizations?
A. Yes. If you are a non-profit please contact us directly to discuss your requirements.
- Q. Who needs a Q-assign license?
A. Pricing is based on the total number of Q-Assign users and target queues (the total number of users and queues that you will be assigning to + manager or admin users who are accessing Q-assign). All licenses must be at the same support level (Standard or Premium) within a Salesforce Org.
- Q. Who needs an e2a license?
A. Pricing is based on your total number of e2a users (the total number of users interacting with e2a emails or records created by e2a + any users who manage or administer e2a). e2a licenses include 5 Email Services.
- Q. Can we have less than 20 users?
A. The minimum spend is $340 per month. You can have less than 20 users, but you will be granted a 20-user license, so you will have room for expansion before any need to upgrade your license.
- Q. Can I upgrade to Premier Support at any time?
A. Yes. In this case we will make a pro-rata calculation based on the time remaining on your existing contract and then the full upgrade will take effect as part of your annual renewal process.
- Q. Can we purchase additional licenses at any time?
A. Yes. Again, they can be added on a pro-rata basis to your existing contract. At renewal time all of the licences will be renewed simultaneously.
- Q. Can we get help configuring our 30-day trial?
A. Yes. Absolutely. Our support team is on hand to help you configure Email-to-anything or Q-assign to meet your particular use case. In some cases we will be happy to do the full configuration for you. Please reach out directly to Support for assistance with your trial
Question not answered?
If you have any other question whatsoever, please don’t hesitate to contact us. Whether it’s a technical question, about pricing or more general questions about your use case, we’d love to hear from you.