EMAIL TO CASE.
CREATE & UPDATE CASES AUTOMATICALLY IN SALESFORCE WITH EMAIL-TO-ANYTHING

Email-to-anything (e2a) is like Email to Case on steroids. This 5-star-rated app, which is 100% native to Salesforce, can create and update Cases and custom Cases automatically from inbound emails. And that’s not all.

EMAIL TO ANYTHING

Email-to-anything (e2a) is a premium 5-star rated app which is 100% native to Salesforce and is available to download from the AppExchange on a free 30-day trial. e2a can create and update Cases automatically from inbound emails, enabling you to store and view the full email history of a case directly in Salesforce. 

Email-to-anything also enables you to send formatted emails, including mass emails, from Salesforce itself – with the ability to overcome Salesforce limits.

EMAIL AUTOMATION
FOR ANY OBJECT

Email-to-anything enables you to add email automation to the Case, Task, Lead or Contact object or, in fact, any Salesforce object, including custom objects. Service teams can turn emails into Cases automatically by setting up an auto-forward rule which routes email queries directly into Salesforce

EMAIL TO CASE

Automatically create Cases in Salesforce from inbound emails.  Update Cases with new information and populate or update fields automatically.  Enable Service agents to view full email history

EMAIL TO CUSTOM CASE

Where the Case object is already in use, create a secondary case object and create or update custom cases automatically. Update custom cases with new information by sending or forwarding pertinent emails

EMAIL TO TICKET

Create a bespoke ticketing system for any team. Create tickets automatically by sending or forwarding emails to a custom “ticket” object. Assign tickets to individual Salesforce users or queues

FEATURES

Auto-create Customer Cases
Create Cases automatically from inbound emails
Update Cases Automatically
Update customer Cases automatically with new information
Reply from Case or Custom Case Object
Reply to customer enquiries from Case object. Save email drafts
Prevent Duplicate Cases
Advanced matching prevents duplicates & matches emails to pre-existing Cases
View Case Email History
View full Case history emails within Case or custom Case object in Salesforce
Send 1-2-1 or Mass Emails
Send one-to-one or mass emails to customers. Overcome SFDC email limits
Interested in automated Case assignment? Check out Q-assign, our 5-star-rated assignment app

STRUGGLING WITH CASE AUTOMATION IN SALESFORCE?

NEED HELP?

GET YOUR FREE CONSULTATION

We’d be delighted to jump on a discovery call to discuss all your challenges around lead and case management (or, in fact, how to automate any Salesforce object – including custom objects).

We offer free consultation, with no strings attached. Fancy a quick chat?

Technical questions: support@ortooapps.com

Any other question: ask@ortooapps.com

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