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WEBINARS

Explore our webinars on AI and automation in Salesforce. Learn about optimizing sales processes, enhancing customer service, and boosting team productivity with cutting-edge solutions.

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Handling Replies To Marketing Cloud Account Engagement Emails

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Enhancing Operations with Agentforce and Q-assign

In this webinar we will walk you through how Agentforce plus Q-assign allows a natural language interface for case management. Results? Greater customer satisfaction without augmenting human resources.

Episode

  • 16 mins

No More Business Compromise: Salesforce Service Your Way

Working with internal IT teams can mean you are competing with priorities across the business. If you’d like to know how you can take matters into your own hands and have the confidence to make changes in Salesforce, then this webinar is for you. It’s time to own your departmental destiny with service solutions that are easy to change and improve, without knowing a single line of code!  

Episode

5
  • 18 mins

Use AI to Stop Emails Infiltrating Salesforce 

Anyone who has connected their email with Salesforce knows this problem. How do you filter out those spam emails, while keeping the genuine enquiries? We have a solution! And the good news is that this solution is driven by AI, not Regex. And what’s even better is that you can fully configure and manage this yourself, no more reliance on IT. Just a clean inbound email queue.  We‘ll share real-world examples. 

Episode

4
  • 15 mins

Improving Salesforce Case Deflection Rates with Q-assign

Join us for a short webinar showcasing how you can benefit from implementing a Case Deflection engine in Salesforce, with Q-assign.

Episode

3
  • 18 mins

Ortoo Plug-in Actions

Hyper-optimized Case Management: How Sage Intacct have reduced cost and boosted results with Plug-in Actions.

Episode

1
  • 27 mins

Skills-based Assignment with Q-assign and Salesforce Omnichannel

Learn how to optimize your Salesforce Omnichannel with skills-based assignment using Q-assign. Discover strategies for matching cases to the best-suited agents, enhancing efficiency and customer satisfaction.

Episode

2
  • 22 mins

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