In the highly competitive airlines industry, efficient sales lead and opportunity management is a strategic differentiator. Q-assign, the Salesforce-native application (available to download from the AppExchange), bridges this gap, ensuring efficient allocation of leads and opportunities while upholding stringent aviation security and compliance norms.
Personas
- Flight Sales Executive
Deals with flight booking sales, promotional offerings, and customer service. - Sales Manager
Directs sales strategies and sets targets, while ensuring adherence to industry regulations. - Operations Manager
Oversees airline sales operations while focusing on seamless passenger experience and compliance with airline regulations. - Salesforce Administrator
Aligns the Salesforce system to meet the distinctive needs of the airline industry.
Problem Statement
The airline sales team grapples with the complex task of effectively managing lead assignments while abiding by rigorous industry regulations, security measures, and maintaining a high level of passenger satisfaction.
- Inefficient distribution of leads can lead to missed sales opportunities in a highly competitive market.
- Poorly managed prioritization of key flight routes or promotional offerings, impacting revenue generation.
- Difficulty in adhering to airline-specific regulations and security standards.
- Inefficiency due to lack of automation in lead and opportunity management.
- Maintaining the high-security standards required for the protection of passenger data.
Solution
Q-assign offers a robust, secure, and efficient solution for managing leads and opportunities in the airline sector, aligning sales productivity with compliance to aviation security measures and regulations.
- Dynamic Assignment Rules – Configurable assignment rules that cater to the specific needs of the airline industry.
- Automated Reassignment – Ensures leads are promptly reassigned if not addressed, minimizing missed sales opportunities.
- Territory Assignment – Streamlines the allocation of sales territories based on strategic airline requirements.
- Dynamic Prioritization – Prioritizes leads based on set criteria, ensuring critical flight routes and offers are catered to prompt
- Automated Load Balancing – Equally distributes leads among the sales team, ensuring optimal workload management.
- Segmented Rules Engine – Allows for the creation of segment-specific assignment rules, enhancing precision in lead management.
Benefits
- Enhanced Efficiency – Q-assign reduces wasted time on lead allocation, allowing the sales team to focus more on their core tasks.
- Improved Compliance – It enables smooth adherence to airline industry regulations, ensuring a high level of data protection.
- Increased Sales – Q-assign enhances conversion rates and stimulates revenue growth through efficient lead management.
- Empowered Sales Team – Q-assign equips sales representatives with the right tools to manage and prioritize their leads effectively.
