automation

manage-urgent-helpdesk-tickets-in-salesforce

Managing Urgent Helpdesk Tickets In Salesforce

There are a growing number of organisations beginning to use Salesforce as a ticketing system for their helpdesk support requests. This makes a lot of sense in the fact that most company employees will have their own Salesforce login and the CRM platform will already hold a lot of useful information around customer accounts. Our latest blog aims to look at how Salesforce should be setup to effectively manage urgent & problem helpdesk tickets.

email-to-case-for-troubleshooting

Automate Your Troubleshooting Emails In Salesforce

For most organisations troubleshooting emails and customer requests should be an unequivocal priority. When a customer is not happy with their product or service the organisation usually has a set window of opportunity to put things right, otherwise they run the risk of severely damaging that particular relationship.

respond-to-salesforce-leads-in-the-first-hour

How To Reduce Lead Response Times In Salesforce

Organisations are realizing they need to reduce lead response times in Salesforce in order to supercharge their entire Sales workforce. The rewards of higher lead conversion rates are attainable for everyone, with Harvard Business Review recently reporting that you are 400 times more likely to convert a lead if you respond within the first 5 minutes. That’s a big difference!

email to case automation

Why Use Email To Case Automation In Salesforce?

As a Salesforce AppExchange Partner, we are continually asked if there is a better solution than email to case and why should Salesforce admins take the time to configure email to case. This blog talks through the primary benefits of email to case and shows how organisations can take their existing configuration one step further.

helping-automate-salesforce

The New Tools Helping Automate Salesforce

If you didn’t know by now – Salesforce is a big admirer of the powers of automation and AI. In this blog post we analyse the current beliefs Salesforce has on automation and look at some of the newly prescribed tools companies have that are helping automate Salesforce.

Understanding email to case & e2a

My First Month With E2A

At Ortoo we believe in a collaborative approach, not just in the way we develop our products but also in the way we continually improve them after launch. That’s why we listen to as many perspectives as possible and regularly get our talented workforce to test new iterations of the application in action.