Support
Support that knows your workflow.
Ortoo's support team is the same team that builds and implements the product. When you raise a ticket, you reach people who understand Salesforce orgs at depth and who can engage with the specifics of your workflow, not a generic Tier 1 queue.
Knowledge bases
Setup guides, configuration patterns, and troubleshooting.
Ortoo Orchestrator
Coming soonPlatform documentation, configuration patterns, function definition reference, observability guidance.
Q-assign
LiveSetup guides, configuration examples, troubleshooting, release notes for the Q-assign routing engine.
Open knowledge baseEmail-to-Anything
LiveSetup guides, configuration examples, troubleshooting, release notes for the e2a email automation engine.
Open knowledge baseContact paths
Pick the right route.
Technical support
Active production issues
Configuration questions, troubleshooting, break-fix support for customers in production.
support@ortooapps.comPre-sales
Evaluation & architecture
Scoping, architecture review, and proof-of-concept questions during evaluation.
sales@ortooapps.comGeneral
Everything else
For anything that doesn't fit the technical or pre-sales categories.
ask@ortooapps.com