CASE ASSIGNMENT SOLUTIONS FOR THE SALESFORCE ENTERPRISE
Transform productivity and performance across your Service teams by deploying Q-assign, the most advanced case assignment app on the Salesforce AppExchange
Match cases to the best available agent. Assess case attributes automatically and match to the best agent on skill-set, experience, location, language and much more.
Assign cases to the first available agent. Minimize or even eliminate queues by automatically assigning to the first agent that becomes available.
Prioritize urgent cases. Identify SLA-bound cases automatically. Prioritize them and assign to a specialist agent or team for immediate attention.
Automatically reassign neglected cases. Create alerts for cases that have been left unattended for X minutes or hours. Reassign them automatically.
CASE ASSIGNMENT CHALLENGES – SOLVED
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Tell us about your case assignment headaches and we will come back to you with some tried and tested suggestions