Q-assign is the most advanced case assignment app on the AppExchange today – period. Put simply, Q-assign enables Service and Support teams to increase throughput, productivity and performance by intelligently routing the right work-item to the right agent at the right time. Q-assign turns mediocre teams into high-performance Business Units that can outperform the competition – over and over again.
- Skills-based routing logic – Right Case, right agent, right time
- Dynamic assignment rules – Say goodbye to those hard-coded rules
- Active Shift Management – Account for real-time availability
- Omni Channel Routing – Create a state-of-the-art Case assignment system