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Email to Case: Ultimate Edition

AI Edition, Advanced Case Management, Case Classification

Automate & Prioritize Cases Like a Pro with AI-Powered Efficiency

Transform your Salesforce case management system with intelligent automation, real-time triage, and optimized workflows.

APPEXCHANGE LISTING

WHAT?

  • Email to Case Upgrade
  • 100% native AppExchange app
  • Intelligent Automation
  • AI-driven plug-in actions
  • Seamless email integration
  • Outlook, Gmail, any email client

HOW?

  • AI-Driven Triage
  • Enrich, classify, prioritize
  • SLA Monitoring
  • Track and escalate SLA’s
  • Real-Time Notifications
  • Instant alerts for agents & managers

WHY?

  • Unrivalled Efficiency
  • Maximum productivity and performance
  • Improved CSAT
  • Better outcomes, delighted customers
  • SLA Compliance
  • Minimize breaches, boost service quality

From Inbox to Action: Reimagine Your Case Workflow

Harness the power of AI to create, update and enrich cases for faster resolution and better outcomes

Effortlessly transform emails into Salesforce cases, ensuring no customer query goes unnoticed. With AI-driven automation for case creation, enrichment, triage, and prioritization, our state-of-the-art app streamlines your workflow, enhancing both service delivery and customer satisfaction. Experience a new level of operational excellence with Email-to-Case: Ultimate Edition, where every email is an opportunity for exceptional service.

START FREE 30-DAY TRIAL

Eliminated the need for headcount to manually triage and assign cases. Plus, we can adjust in real-time, eliminating lost time waiting on IT to change code. Great solution with great support

Anthony Johnson,
Director, Support Operations, Sage

USE CASES

Discover the diverse application potential of Q-assign and Email-to-anything, with our Salesforce use cases

Transform Customer Service

Automate case creation, route inquiries to the right agents, and prioritize urgent issues.

LEARN MORE
Discover the diverse application potential of Q-assign and Email-to-anything, with our Salesforce use cases

Revolutionize IT Support

Categorize and prioritize technical issues with AI for faster resolution and improved employee satisfaction. 

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Discover the diverse application potential of Q-assign and Email-to-anything, with our Salesforce use cases

Enhance Patient Communication

Prioritize and categorize patient requests for efficient communication and care. 

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Discover the diverse application potential of Q-assign and Email-to-anything, with our Salesforce use cases

Interpret Replies Automatically

Listen for replies, trigger automated follow-ups, ingest all data into Salesforce.

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MORE USE CASES
MORE CASE STUDIES

Email to Case : Ultimate Edition features

case creation
Automated Case Creation
case enrichment
Automated Enrichment
automated triage
AI-Driven Triage
automated prioritization
Dynamic Prioritization
ai sentiment analysis
Sentiment Analysis
email to any case
Real-Time Notifications
sla monitoring
Proactive SLA Monitoring
ai powered actions
Custom Plug-in Actions
dynamic case assignment rules
Dynamic Case Assignment (add-on)
hear what our customers have to say about our salesforce productivity apps

“Ortoo stood out as the clear winner on the flexibility of the solution, but they were also a delight to work with. I lost track of the times I said something like “I don’t think this is possible but xyz” and the response was “oh yes, we can do that. I can’t recommend them highly enough.”

Milana Richardson,
Senior Salesforce Developer, SunPower

email to case ultimate edition - the most impressive service cloud applications salesforce

GET STARTED WITH EMAIL TO CASE: ULTIMATE EDITION

From $22 per user per month

Minimum 20 users. Volume pricing available. Discounts for Not for Profits. Contact us to discuss pricing details, bundling and terms. Get started with a FREE 30-day trial.

See Email to Case: Ultimate Edition pricing details

FREE 30-day trial

We offer a free, no strings, 30-day trial. That’s the full product, with all features enabled
FREE 30-Day TRIAL

Get a demo

We’d be delighted to give you a bespoke demo, tailored to your specific use case.
GET A DEMO

Ask us anything

Questions about pricing? Need some feedback on your use case. Feel free to ask us anything
CONTACT US

FREQUENTLY ASKED QUESTIONS

What is Email to Case: Ultimate Edition?

It’s a Salesforce app that automates and prioritizes cases using AI-powered efficiency. It transforms your case management system with intelligent automation, real-time triage, and optimized workflows.

Key features include automated case creation, enrichment, AI-driven triage, dynamic prioritization, sentiment analysis, real-time notifications, proactive SLA monitoring, custom plug-in actions, and dynamic case assignment (add-on).

It seamlessly integrates with Outlook, Gmail, and any other email client.

You can achieve unrivalled efficiency, improve CSAT, ensure SLA compliance, and reimagine your case workflow.

AI enriches, classifies, and prioritizes cases based on relevant information extracted from emails.

Use cases include transforming customer service, revolutionizing IT support, enhancing patient communication, and interpreting replies automatically.

Yes, you can get a free 30-day trial with all features enabled.

It starts at $22 per user per month with a minimum of 20 users. Volume pricing and discounts are available.

Yes, you can request a bespoke demo tailored to your specific use case.

You can visit the product website or contact the seller directly for further information and questions.

Yes, it’s a 100% native AppExchange app, ensuring seamless integration with your existing Salesforce environment.
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