In more normal times, management teams might now be drafting in the experts to analyze the business, re-work the strategy and to set a new path to success for the coming years. But these are not normal times. Decisions need to made quickly
There are a growing number of organisations beginning to use Salesforce as a ticketing system for their helpdesk support requests. This makes a lot of sense in the fact that most company employees will have their own Salesforce login and the CRM platform will already hold a lot of useful information around customer accounts. Our latest blog aims to look at how Salesforce should be setup to effectively manage urgent & problem helpdesk tickets.