33,600 hours of manual triage, removed.
Cars.com automated case triage, account matching and routing across 6 production use cases, extending their existing Service Cloud setup with Ortoo.
First-touch routing accuracy
Solving complex Salesforce workflow challenges since 2012. See how customers use Ortoo to handle service, revenue, and high-volume operations.
Trusted by Salesforce teams since 2012










Customer proof
Live on the high volume workflows enterprises rate as core to their operation.
Cars.com automated case triage, account matching and routing across 6 production use cases, extending their existing Service Cloud setup with Ortoo.
First-touch routing accuracy
Assent extended Salesforce Omni-Channel with Ortoo to read unstructured case content and route across 16 teams, scaling volume without adding headcount.
Case triage automated across all 16 teams
All customer stories
“My experience of working with the Q-assign team on implementation and support over the last five years has been excellent.”

“We've reduced SLA targets by an entire day — something we couldn't consider before Q-assign.”

“Excellent Support team. The support team has been a true asset. They have been patient, thorough and are quick to respond”

“Their support is exceptional. Any time we've had any questions, there's always been a response within a few minutes. I continue to be impressed.”

“Email-to-anything solved that gap that Salesforce has between standard email management features and what's possible with custom objects.”

“Ortoo has helped us to take case automation to even greater levels. We started the year talking about dynamic actions as a concept, and ended it as a reality…”
“Ortoo has been a great partner in our distribution journey. Q-assign automated what used to be incredibly complex logic to manually distribute work 'fairly'…”

“E2A has revolutionized how we manage client communications. The AI-driven data extraction converts every email into valuable, structured Salesforce data,…”
ByMyCar is transforming how it processes leads from email using Ortoo's AI Services. Faced with costly template dependencies, manual intervention, and scalability issues across Europe, ByMyCar sought a smarter, scalable solution. With AI-powered unstructured data extraction, the team now automates lead handling across markets ensuring timely responses, no duplication, and minimal IT reliance.

“Q-assign has really improved the fair distribution of cases across our team. The process is much smoother, and we can clearly see the difference—where we once…”

“Q-assign revolutionized our student assignment process. What once took days now happens instantly. Our staff can focus on strategic tasks rather than…”
Customer reviews
Since implementing Q-assign, I receive notifications whenever a Data Services ticket is created, allowing me to track progress from creation through completion.
Amon Kimutai
Overall, the Ortoo app has been a good experience. It improved visibility, automated case assignment, and supported more balanced workloads.
Shaik Farooq
Since its implementation, the process of assigning cases has become more structured and efficient, which has contributed to better coordination and visibility across the team.
Wish Wanjala
With over 1,000 cases coming in daily, we needed a structured approach to ensure cases are directed to the right teams, and within those teams, assigned to the right individuals based on availability and expertise.
Mercy Kiprono
Q-Assign is highly configurable and has met our complex needs for case handling. From start to end the team has been heavily invested in finding and delivering a solution that best met our needs.
Louisa Barrett
The team is heavily engaged during scoping, implementation, and post deployment. They address issues and requests quickly, and have a deep understanding of Salesforce.
Nick Tomasi
The Ortoo team did an amazing job helping us find solutions for our org which has many complex workflows and agents with varying abilities. The solution is very robust and configurable for any and all ideas brought to the table.
Ellen Parker
Q-assign is incredibly helpful when dealing with a large volume of cases or a high number of agents. Its ability to assign cases to the best possible agent based on a variety of variables is an asset to almost any organization.
Dylan Pendexter
I love this app because it saved us a lot of time and avoided development and high costs. We were able to automate all of our tasks with click and select screens, fast to set up advanced automations.
Cesar Adames
Q-assign streamlines lead routing between marketing and sales teams by empowering sales to directly manage assignment rules within Salesforce.
Andre Leal
The tool enables us to classify and assign cases seamlessly, saving our team between 7 to 10 hours daily, a massive boost in productivity and overall team morale.
Anum Farooq
Since implementing Q-assign, I receive notifications whenever a Data Services ticket is created, allowing me to track progress from creation through completion.
Amon Kimutai
Overall, the Ortoo app has been a good experience. It improved visibility, automated case assignment, and supported more balanced workloads.
Shaik Farooq
Since its implementation, the process of assigning cases has become more structured and efficient, which has contributed to better coordination and visibility across the team.
Wish Wanjala
With over 1,000 cases coming in daily, we needed a structured approach to ensure cases are directed to the right teams, and within those teams, assigned to the right individuals based on availability and expertise.
Mercy Kiprono
Q-Assign is highly configurable and has met our complex needs for case handling. From start to end the team has been heavily invested in finding and delivering a solution that best met our needs.
Louisa Barrett
The team is heavily engaged during scoping, implementation, and post deployment. They address issues and requests quickly, and have a deep understanding of Salesforce.
Nick Tomasi
The Ortoo team did an amazing job helping us find solutions for our org which has many complex workflows and agents with varying abilities. The solution is very robust and configurable for any and all ideas brought to the table.
Ellen Parker
Q-assign is incredibly helpful when dealing with a large volume of cases or a high number of agents. Its ability to assign cases to the best possible agent based on a variety of variables is an asset to almost any organization.
Dylan Pendexter
I love this app because it saved us a lot of time and avoided development and high costs. We were able to automate all of our tasks with click and select screens, fast to set up advanced automations.
Cesar Adames
Q-assign streamlines lead routing between marketing and sales teams by empowering sales to directly manage assignment rules within Salesforce.
Andre Leal
The tool enables us to classify and assign cases seamlessly, saving our team between 7 to 10 hours daily, a massive boost in productivity and overall team morale.
Anum Farooq
Since implementing Q-assign, I receive notifications whenever a Data Services ticket is created, allowing me to track progress from creation through completion.
Amon Kimutai
Book a 30-minute session. We will map one of your workflows and show where orchestration would change the outcome.