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    Customer stories

    Proof in production.Real teams, real outcomes.

    Solving complex Salesforce workflow challenges since 2012. See how customers use Ortoo to handle service, revenue, and high-volume operations.

    Trusted by Salesforce teams since 2012

    Sage
    Jaguar Land Rover
    Komatsu
    Volvo
    IG
    Entrust
    Equativ
    Reliance Matrix
    ByMyCar
    A Property Group
    Splunk
    Rapid7
    OppFi
    Verivox
    Sage
    Jaguar Land Rover
    Komatsu
    Volvo
    IG
    Entrust
    Equativ
    Reliance Matrix
    ByMyCar
    A Property Group
    Splunk
    Rapid7
    OppFi
    Verivox

    Customer proof

    Proven in production. Trusted with critical work.

    Live on the high volume workflows enterprises rate as core to their operation.

    Automotive · Service operations
    Cars.com

    33,600 hours of manual triage, removed.

    Cars.com automated case triage, account matching and routing across 6 production use cases, extending their existing Service Cloud setup with Ortoo.

    ~100%

    First-touch routing accuracy

    33,600 hrs
    Reclaimed annually
    16 FTEs
    Senior-agent time freed
    168,000+
    Cases handled per year
    Service Cloud · Ortoo Orchestrator + Q-assign + e2a
    Compliance · Service operations
    Assent Compliance

    120,000 records processed in three months.

    Assent extended Salesforce Omni-Channel with Ortoo to read unstructured case content and route across 16 teams, scaling volume without adding headcount.

    100%

    Case triage automated across all 16 teams

    120,000+
    Records processed in 3 months
    16
    Use cases live across teams
    Day 1
    Processing from go-live
    Service Cloud · Ortoo Orchestrator + Q-assign

    All customer stories

    Every story, by industry.

    Industry
    Verivox logo
    Internet Publishing
    Verivox
    Sales
    75%
    Cases being addressed within the first 30 minutes
    “My experience of working with the Q-assign team on implementation and support over the last five years has been excellent.”
    Oliver Maier, Managing Director, Financial Comparison
    Entrust logo
    Identity & Security
    Entrust
    Sales & Revenue Operations / Support
    1 day
    SLA reduction through fair, automated case routing
    “We've reduced SLA targets by an entire day — something we couldn't consider before Q-assign.”
    Nicolette Campbell, Salesforce Admin
    Splunk logo
    Hi Tech
    Splunk
    Service
    24/7
    Service team able to offer 24/7 support for the first time
    “Excellent Support team. The support team has been a true asset. They have been patient, thorough and are quick to respond”
    Traci Giamanco, Workforce Optimization Manager
    Rapid7 logo
    Hi Tech
    Rapid7
    Service
    4
    Shaved 4 days off time to resolution, by making "smarter" routing decisions
    “Their support is exceptional. Any time we've had any questions, there's always been a response within a few minutes. I continue to be impressed.”
    Ben Sykes, Project Coordinator Apprentice
    Reliance Matrix logo
    Life Insurance & Absence Management
    Reliance Matrix
    Sales
    100%
    Improvement in turnaround time for quotes
    “Email-to-anything solved that gap that Salesforce has between standard email management features and what's possible with custom objects.”
    Marie Reddy, Manager, Salesforce Solutions
    Sage Intacct logo
    Software
    Sage Intacct
    Service
    100%
    Improvement in time to resolve
    “Ortoo has helped us to take case automation to even greater levels. We started the year talking about dynamic actions as a concept, and ended it as a reality…”
    Anthony Johnson, Customer Support Operations Director
    OppFi logo
    Finance
    OppFi
    Operations
    Higher conversion
    Higher conversion rates across all loans, irrespective of value. Whilst meeting SLA Guidelines.
    “Ortoo has been a great partner in our distribution journey. Q-assign automated what used to be incredibly complex logic to manually distribute work 'fairly'…”
    Adriano Bruno, Operations Director
    A Property Group logo
    Real Estate
    A Property Group
    Customer Service
    Reduced
    Reduced Response Times
    “E2A has revolutionized how we manage client communications. The AI-driven data extraction converts every email into valuable, structured Salesforce data,…”
    Salesforce Administrator
    ByMyCar logo
    Automotive
    ByMyCar
    CRM Operations
    85%
    Reduction in lead processing time

    ByMyCar is transforming how it processes leads from email using Ortoo's AI Services. Faced with costly template dependencies, manual intervention, and scalability issues across Europe, ByMyCar sought a smarter, scalable solution. With AI-powered unstructured data extraction, the team now automates lead handling across markets ensuring timely responses, no duplication, and minimal IT reliance.

    Equativ logo
    Digital Advertising Technology
    Equativ
    Customer Support
    99%
    First Response SLA Compliance Rate
    “Q-assign has really improved the fair distribution of cases across our team. The process is much smoother, and we can clearly see the difference—where we once…”
    Flore Meric, Project and Problem Manager
    Los Angeles Pacific University logo
    Higher Education
    Los Angeles Pacific University
    Support / Operations
    85-90%
    Automated assignments
    “Q-assign revolutionized our student assignment process. What once took days now happens instantly. Our staff can focus on strategic tasks rather than…”
    Daniel Terrones, Director of Information Technology

    Customer reviews

    Loved on Salesforce AppExchange.

    Improved visibility and case management

    Since implementing Q-assign, I receive notifications whenever a Data Services ticket is created, allowing me to track progress from creation through completion.

    Amon Kimutai

    Efficient and reliable experience with Ortoo

    Overall, the Ortoo app has been a good experience. It improved visibility, automated case assignment, and supported more balanced workloads.

    Shaik Farooq

    Improving workload distribution and team efficiency

    Since its implementation, the process of assigning cases has become more structured and efficient, which has contributed to better coordination and visibility across the team.

    Wish Wanjala

    Responsive team, efficient product

    With over 1,000 cases coming in daily, we needed a structured approach to ensure cases are directed to the right teams, and within those teams, assigned to the right individuals based on availability and expertise.

    Mercy Kiprono

    Configurable for complex needs

    Q-Assign is highly configurable and has met our complex needs for case handling. From start to end the team has been heavily invested in finding and delivering a solution that best met our needs.

    Louisa Barrett

    Great team, efficient product

    The team is heavily engaged during scoping, implementation, and post deployment. They address issues and requests quickly, and have a deep understanding of Salesforce.

    Nick Tomasi

    Robust and configurable

    The Ortoo team did an amazing job helping us find solutions for our org which has many complex workflows and agents with varying abilities. The solution is very robust and configurable for any and all ideas brought to the table.

    Ellen Parker

    Powerful tool with fantastic support

    Q-assign is incredibly helpful when dealing with a large volume of cases or a high number of agents. Its ability to assign cases to the best possible agent based on a variety of variables is an asset to almost any organization.

    Dylan Pendexter

    Saved us a lot of time

    I love this app because it saved us a lot of time and avoided development and high costs. We were able to automate all of our tasks with click and select screens, fast to set up advanced automations.

    Cesar Adames

    Q-assign streamlined lead routing

    Q-assign streamlines lead routing between marketing and sales teams by empowering sales to directly manage assignment rules within Salesforce.

    Andre Leal

    Massive boost in productivity

    The tool enables us to classify and assign cases seamlessly, saving our team between 7 to 10 hours daily, a massive boost in productivity and overall team morale.

    Anum Farooq

    Improved visibility and case management

    Since implementing Q-assign, I receive notifications whenever a Data Services ticket is created, allowing me to track progress from creation through completion.

    Amon Kimutai

    Efficient and reliable experience with Ortoo

    Overall, the Ortoo app has been a good experience. It improved visibility, automated case assignment, and supported more balanced workloads.

    Shaik Farooq

    Improving workload distribution and team efficiency

    Since its implementation, the process of assigning cases has become more structured and efficient, which has contributed to better coordination and visibility across the team.

    Wish Wanjala

    Responsive team, efficient product

    With over 1,000 cases coming in daily, we needed a structured approach to ensure cases are directed to the right teams, and within those teams, assigned to the right individuals based on availability and expertise.

    Mercy Kiprono

    Configurable for complex needs

    Q-Assign is highly configurable and has met our complex needs for case handling. From start to end the team has been heavily invested in finding and delivering a solution that best met our needs.

    Louisa Barrett

    Great team, efficient product

    The team is heavily engaged during scoping, implementation, and post deployment. They address issues and requests quickly, and have a deep understanding of Salesforce.

    Nick Tomasi

    Robust and configurable

    The Ortoo team did an amazing job helping us find solutions for our org which has many complex workflows and agents with varying abilities. The solution is very robust and configurable for any and all ideas brought to the table.

    Ellen Parker

    Powerful tool with fantastic support

    Q-assign is incredibly helpful when dealing with a large volume of cases or a high number of agents. Its ability to assign cases to the best possible agent based on a variety of variables is an asset to almost any organization.

    Dylan Pendexter

    Saved us a lot of time

    I love this app because it saved us a lot of time and avoided development and high costs. We were able to automate all of our tasks with click and select screens, fast to set up advanced automations.

    Cesar Adames

    Q-assign streamlined lead routing

    Q-assign streamlines lead routing between marketing and sales teams by empowering sales to directly manage assignment rules within Salesforce.

    Andre Leal

    Massive boost in productivity

    The tool enables us to classify and assign cases seamlessly, saving our team between 7 to 10 hours daily, a massive boost in productivity and overall team morale.

    Anum Farooq

    Improved visibility and case management

    Since implementing Q-assign, I receive notifications whenever a Data Services ticket is created, allowing me to track progress from creation through completion.

    Amon Kimutai

    See orchestration in action.

    Book a 30-minute session. We will map one of your workflows and show where orchestration would change the outcome.