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[Skip to main content](#main-content)

[Support](/support)[Contact](/contact)

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[Case studies](/case-studies)/ Rapid7 

![Rapid7 logo](/assets/rapid7-14Kb3cKz.png)

Customer story

# How Rapid7 speeds case distribution with Q-assign

The visibility, analytics, and automation delivered through Rapid7's Insight cloud simplifies the complex and helps security teams reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks.

0 

Shaved 4 days off time to resolution, by making "smarter" routing decisions

Zero 

Removed need to engage Salesforce administration resources

> Their support is exceptional. Any time we've had any questions, there's always been a response within a few minutes. I continue to be impressed.
> 
> Ben Sykes
> 
> Project Coordinator Apprentice, Rapid7

![Rapid7 logo](/assets/rapid7-14Kb3cKz.png)Customer snapshot 

Account

Rapid7

Industry

Hi Tech

Employees

3000 employees

Department

Service

Products

Q-assign

## CHALLENGES

### Load-balanced Case Distribution

Evenly distribute cases according to product & severity

### Empowering Managers

Empower managers by enabling them to manage/adjust rules themselves

### Hard-to-manage Assignment Rules

Eliminate hard-coded assignment rules and process builders

## SOLUTION

### Deployed skills as Agent attributes

Using Q-assign's custom object to assign product and severity skill sets to the support agents.

### Created dynamic virtual teams

Creating dynamic virtual teams that allows each manager to control the flow cases within their team.

### Point & click configuration for managers

Q-assign's point and click solution removes the need to engage Salesforce administration resources.

## RESULTS

Shaved 4 days off time to resolution, by making "smarter" routing decisions.

Vastly improved ability to respond to the changing business needs.

More customer stories

## See how others orchestrate complex Salesforce workflows

[

Internet Publishing

Verivox

75%

Cases being addressed within the first 30 minutes

Read story →

](/case-studies/verivox)[

Identity & Security

Entrust

1 day

SLA reduction through fair, automated case routing

Read story →

](/case-studies/case-study-entrust-q-assign)[

Hi Tech

Splunk

24/7

Service team able to offer 24/7 support for the first time

Read story →

](/case-studies/splunk)

[All case studies →](/case-studies)

## See orchestration _in action_.

Book a 30-minute session. We will map one of your workflows and show where orchestration would change the outcome.

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PRODUCT

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## PRODUCT

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WHY

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## WHY

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-   [Customers](/case-studies)

RESOURCES

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## RESOURCES

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-   [Downloads](/resources/downloads)

USE CASES

-   [Case assignment](/case-assignment)
-   [Lead assignment](/lead-assignment-in-salesforce)
-   [Email-to-Anything](/solutions/email-to-anything)
-   [See all use cases](/use-cases)

## USE CASES

-   [Case assignment](/case-assignment)
-   [Lead assignment](/lead-assignment-in-salesforce)
-   [Email-to-Anything](/solutions/email-to-anything)
-   [See all use cases](/use-cases)

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-   [Ascendx Approach](/ascendx-approach)
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-   [Contact](/contact)

## COMPANY

-   [About](/about-ortoo)
-   [Ascendx Approach](/ascendx-approach)
-   [Careers](https://ascendx.cloud/vacancies/)
-   [Contact](/contact)

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## LEGAL

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