Email-to-anything is a Salesforce Email Automation solution which streamlines workflows, reducing manual input and improving overall efficiency
Enhancing Salesforce Effectiveness, with AI-Driven Case Management. Transforming Service Delivery for Superior Customer Satisfaction & Maximum Productivity
Case Orchestrator elevates Salesforce case management to new heights. This innovative Salesforce app – actually a suite of apps – tailored to service teams, automates case enrichment, case triage, case assignment and case resolution with unparalleled efficiency. Case Orchestrator looks at the whole, end-to-end, case management process and optimizes every link in the chain. The point-and-click interface empowers managers and supervisors to manage the whole flow themselves, with the ability to make changes on the fly, without the need to wait for changes to be implemented by IT.
Experience the future of service delivery with Case Orchestrator’s AI-driven workflow automation, real-time analytics and adaptive reassignment capabilities, all within your familiar Salesforce ecosystem
Eliminated the need for headcount to manually triage and assign cases. Plus, we can adjust in real-time, eliminating lost time waiting on IT to change code. Great solution with great support!
Anthony Johnson,
Director, Support Operations, Sage
Case Orchestrator streamlines handling customer inquiries, ensuring rapid and accurate responses, thus elevating customer satisfaction.
Optimizes the management of field service requests, enhancing coordination and efficiency in on-site service delivery.
Transforms IT support operations by efficiently managing technical issues and service requests for quicker resolution.
Empowers Help Desks to efficiently address a wide range of support inquiries, improving response times and overall service quality.
Case Creation
Case Enrichment
AI Services
Sentiment Analysis
SLA Monitoring
Attribute Management
Case Triage
Case Deflection
Dynamic Assignment
Case Escalation
Re-Assignment
Post-Assignment Automation
“Ortoo stood out as the clear winner on the flexibility of the solution, but they were also a delight to work with. I lost track of the times I said something like “I don’t think this is possible but xyz” and the response was “oh yes, we can do that. I can’t recommend them highly enough.”
Milana Richardson,
Senior Salesforce Developer, SunPower
Minimum 20 users. Volume pricing available. Discounts for Not for Profits. Contact us to discuss pricing details, bundling and terms. Get started with a FREE 30-day trial.
Case Orchestrator is an end-to-end case management application designed for Salesforce, aimed at enhancing service delivery through AI-driven case management, improving customer satisfaction and productivity.
It automates case enrichment, triage, assignment, and resolution processes, employing AI for real-time analysis and routing, thus ensuring faster and more accurate case handling.
Yes, it is 100% native to Salesforce, ensuring seamless integration and a unified operational experience within the Salesforce ecosystem.
Absolutely, it offers customizable point-and-click rules and criteria that can be aligned with specific business requirements.
By automating and optimizing case handling processes, it ensures rapid and accurate responses to customer inquiries, thus significantly improving customer satisfaction levels.
Key features include AI-driven case orchestration, dynamic case assignment, customizable criteria, real-time analytics, and adaptive reassignment capabilities.
Service teams looking to automate and optimize their case management process for superior customer service and enhanced productivity will find it particularly beneficial.
It load-balances case assignments effectively among service team members, maximizing productivity and ensuring optimal use of resources.
Pricing starts at $21 per user per month, with a minimum requirement of 20 users. Volume pricing and discounts for nonprofits are also available.
Yes, there is a free 30-day trial available, offering full product access with all features enabled.
