Email-to-anything is a Salesforce Email Automation solution which streamlines workflows, reducing manual input and improving overall efficiency
Leveraging AI and dynamic service automation on Salesforce.
Streamlining the Salesforce lead assignment process in the pharmaceutical landscape.
A robust case assignment system brings significant improvements in response times, agent productivity, and scalability, ensuring customer issues are efficiently managed and resolved.
Q-assign’s advanced routing functionality facilitates the automation of case escalation, directing critical issues to the right agents swiftly.
Q-assign for Service, the native Salesforce app, can optimize the assignment of cases to customer service agents based on real-time availability.
Adding advanced routing logic to your Salesforce Omni-Channel instance can transform team effectiveness, dramatically improving both productivity and performance.
Ortoo enhances Salesforce Omnichannel routing with AI-driven case assignment for intelligent routing and prioritisation. This integration leverages real-time data and advanced algorithms to ensure that each and every case is handled effectively and by the most appropriate agent.
Sage Intacct need a Salesforce case assignment system that can handle complexity and volume, allows them to scale their operations, keep every customer happy, and all without overloading their team.
By implementing Q-assign, Verivox optimized the distribution process, resulting in 75% of cases being addressed within the first 30 minutes, enhancing their overall service quality.
Learn how to optimize your Salesforce Omnichannel with skills-based assignment using Q-assign. Discover strategies for matching cases to the best-suited agents, enhancing efficiency and customer satisfaction.
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Effective handling of a vast array of service requests is vital to maintain high customer satisfaction and operational excellence.
Detailed configurations and examples of rule setups in Salesforce to optimise case distribution. These examples help businesses implement best practices and achieve optimal results.
This use case explores the transformative impact of Ortoo’s Q-assign for Service, focusing on enhancing case management efficiency through optimized case assignment rules.
Exploring the capabilities of Salesforce’s round-robin assignment and its ideal use cases.
Case assignment directs issues to the right agent, whereas case deflection reduces case volumes through self-service options, both enhancing customer service management.
Join us for a short webinar showcasing how you can benefit from implementing a Case Deflection engine in Salesforce, with Q-assign.
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Q-assign for Service excels in aligning customer needs with agent skills, ensuring a high-quality service experience.
Ortoo offers powerful solutions like Q-assign and Case Orchestrator that integrate seamlessly with Salesforce, thereby providing advanced case assignment capabilities, to boost operational efficiency and customer satisfaction.
Enhances field service operations by optimising the assignment and management of service tasks. It integrates with Salesforce to provide a comprehensive solution for managing field service cases.
Sage Intacct’s Customer Support Transformation with Ortoo
Sage Intacct need a Salesforce case assignment system that can handle complexity and volume, allows them to scale their operations, keep every customer happy, and all without overloading their team
Improving Loan Case Assignment at Verivox with Q-assign
Verivox faced challenges in efficiently assigning loan cases to its consultants, leading to delayed response times and lack of control. By implementing Q-assign, they optimized the distribution process, resulting in 75% of cases being addressed within the first 30 minutes, enhancing their overall service quality.
Improving response times in response to changing business needs.
The visibility, analytics, and automation delivered through Rapid7’s Insight cloud simplifies the complex and helps security teams reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks.
Improving team productivity & performance across multiple locations.
Splunk needed an intelligent assignment solution for routing IT support requests to agents sitting across multiple international locations. They needed Q-assign.
Contact Ortoo’s sales team to discuss your needs, schedule a demo, or sign up for a free trial. Our team will guide you through the implementation process, ensuring a smooth transition and quick adoption.
Streamlining customer service case assignments in the banking sector using Q-assign.
How AI-Driven Customer Service Software Can Transform Global Service Operations.
Healthcare software provider deploys Q-assign to replace an outdated case assignment system
