8 STEPS TO BUILDING A WORLD-CLASS CUSTOMER SERVICE TEAM ON SALESFORCE - IN 30 DAYS

Q-assign for Salesforce

  • 100% native Salesforce app
  • Dynamic case assignment
  • Advanced round robin
  • Automated load balancing
  • Automated re-assignment
  • Match to best available agent
STEP: 01

DEPLOY AN AUTOMATED CASE ASSIGNMENT SYSTEM TO INCREASE CASE THROUGHPUT, PRODUCTIVITY AND PERFORMANCE

Businesses that are still creating and assigning cases manually are wasting valuable time, money and resources.  Their customer service teams aren’t performing as well as they should be.  Cases are taking too long to be assigned and often those cases are ending up in the wrong hands too – which increases time-to-resolution and decreases customer satisfaction.

By implementing an automated case assignment app like Q-assign, cases can be routed almost instantly to service agents. Not only that, but they can also be matched to the agent which has the greatest chance of resolving each specific case, based on their skill-set, experience and other attributes.

Routing each case to the right agent at the right time increases throughput, enables response times to be significantly shortened and decreases time-to-resolution. This means that overall team productivity and performance can be dramatically increased. At the same time, redundant resources which were managing the case assignment process manually, can be re-deployed to higher -value activities, further boosting team productivity and profitability.

Q-assign, the world’s most powerful lead & case assignment app, is 100% native to Salesforce and is helping Salesforce organizations around the world to completely re-build and re-motivate their sales and service teams. Q-assign has a 5-star rating on the AppExchange.

GET HELP WITH AUTOMATED CASE ASSIGNMENT

Q-assign for Salesforce, our powerful case assignment app, is available to download on a FREE 30-day trial from the AppExchange.  We offer a FREE Consultation and a FULLY MANAGED POC*.  Contact us today for a demo and an informal chat about your use case.
*POC – Proof Of Concept
Once in a while you come across a solution that meets your exact needs, and does not cost a fortune. This is one of those few.  We were able to see immediate ROI after the first day of using this, in the form of man hours saved for lead allocation and management.
AppExchange Review