8 STEPS TO BUILDING A WORLD-CLASS CUSTOMER SERVICE TEAM ON SALESFORCE - IN 30 DAYS

Q-assign for Salesforce

  • 100% native Salesforce app
  • Dynamic case assignment
  • Advanced round robin
  • Automated load balancing
  • Automated re-assignment
  • Match to best available agent

STEP

03

BALANCE WORKLOADS ACROSS SERVICE AGENTS TO OPTIMIZE PRODUCTIVITY AND AVOID BURNOUT

In any customer service team, load-balancing is critical. It’s no use allocating a new case to your best agent if they are already working on half a dozen high priority cases. By the same token, you don’t want a service agent sat idle just because they are less experienced.

You need to get the balance right to maintain productivity, team harmony and to avoid burnout. Using load-scoring, Q-assign can balance workloads for you. By monitoring each customer service agent’s workload, Q-assign automatically and dynamically re-routes assignments based on skill-set, capability and other attributes, which can dramatically shorten resolution times and enhance customer satisfaction.

Q-assign can even manage and balance workloads across multiple objects. For example, if agents are working on standard cases in the case object, and non-standard support requests in a custom object, Q-assign can calculate total load points for each and every agent, across both objects, and adjust the case assignment flow accordingly.

Q-assign, the world’s most powerful lead & case assignment app, is 100% native to Salesforce and is helping Salesforce organizations around the world to completely re-build and re-motivate their sales and service teams. Q-assign has a 5-star rating on the AppExchange.

GET HELP WITH AUTOMATED CASE ASSIGNMENT

Q-assign for Salesforce, our powerful case assignment app, is available to download on a FREE 30-day trial from the AppExchange.  We offer a FREE Consultation and a FULLY MANAGED POC*.  Contact us today for a demo and an informal chat about your use case.
*POC – Proof Of Concept
Once in a while you come across a solution that meets your exact needs, and does not cost a fortune. This is one of those few.  We were able to see immediate ROI after the first day of using this, in the form of man hours saved for lead allocation and management.
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