MATCH LEADS TO YOUR BEST AVAILABLE SALES REP BASED ON SKILL-SET, LOCATION AND OTHER ATTRIBUTES

A lead which is processed by a sales rep who has good knowledge of the product or service in question, will have a better chance of converting it than one that does not. That’s why it’s so important to match leads to suitably-qualified sales reps as soon as they arrive in the business.

Q-assign matches the right lead to the right sales rep at the right time, automatically. It analyzes each lead as it comes into the business, noting attributes such as product, location, language, value and complexity.  It can also score, rank and prioritize each lead.  Then it utilizes dynamic assignment rules to scan through all available agents,  find the best match and assign the lead.

By monitoring and managing the skills, experience, location and languages of each sales rep in a team, managers are able to fine-tune and continuously improve their lead assignment system, ensuring that it is fully optimized for maximum lead throughput, team productivity and overall performance.