Our expertise revolves around large and fast-growing teams in the Salesforce Enterprise and our apps thrive upon complexity. The larger the team and the more complex the scenario – for example dealing with multiple territories and timezones – the bigger the impact our solutions tend to have.
We enable Sales teams to transform productivity and performance by increasing lead throughput, shortening response times and increasing conversion rates.
We help Service teams in high-volume scenarios to increase customer satisfaction by matching cases to the very best available agents in the shortest possible time-frame.
We can deliver a native Salesforce ticketing system to any department. Automatically create and update tickets or support requests then route them dynamically to available users.
- Create leads & cases automatically
- Auto-update any Salesforce record
- Prevent duplicates
- View full email history in Salesforce
- Send mass emails from Salesforce
- Dynamic assignment rules
- Advanced round robin
- Automated load balancing
- Intelligent re-assignment
- Prioritize urgent leads/cases